You can also try to reset your network settings to fix any problems with the TCP/IP stack that might have occurred by running the Microsoft FixIt solution here: So DO NOT push the reset button on the back of the unit. Just make sure you just restart it not restore it to defaults. This sounds like something easy to try but you can restart your Actiontec Gateway because you can waste a lot of time messing with your computer for no reason if it’s actually a problem with the router. In case it does not, you can always download the latest driver using another computer and then install it. Note that Windows will automatically reinstall the default driver for you. This has also been known to fix the problem with some people. If that doesn’t work, you can also uninstall the network driver and then reinstall it after a restart. Now click on the Driver tab and choose Update Driver. Here are the instructions to update the driver via Windows.Ĭlick on Start, type in devmgmt.msc, press Enter and then expand Network Controllers and right-click on the problem network card.
However, you can update your driver in one of two ways: either via Windows or by downloading the driver yourself manually from the manufacture’s website. We do recommend that you contact the manufacturer of your PC for help completing this task. Method 2- Update Your Network Card DriverĪctiontec Tech support cannot help you do this or recommend which driver to use. Same for the information that comes back in. These third-party firewall programs can also slow down your connection because when you send a request to the internet that request has to go thru the third party firewall, then the windows firewall if it's turned on, then the firewall in your Actiontec Gateway. You will have to find the firewall program in the list and uncheck the box. To do this you can disable the service by going to Start, typing in MSCONFIG and then clicking on the Services tab. So it is best to first try to disable those third party firewalls.
Many antivirus programs now come with built in firewalls. Method 1 – Disable any third party firewall programs. To troubleshoot this issue we have listed some steps below for you to try and see if they will fix your issue before you give us or your ISP a call. You might also see an image like the one below showing up in the taskbar icon for network connections: If you open your Network and Sharing Center and see the image below and the screen says Unidentified Network and No Internet Access and you cannot connect to the Internet these steps are meant for you to try. If you have multiple devices that won't connect these steps might not be right for you. The steps below are just some steps you can take to help troubleshoot problems with your computer when you have one Windows 7 computer that cannot connect to the Internet and others that can connect with no issues.
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